Report Subscription Issue
Purchased a mobile app subscription but can't access your premium features? We're here to help resolve your access issues
Common Subscription Issues
Understanding the most frequent mobile app subscription problems and their solutions
Premium Features Locked
Subscription purchased but premium features still showing as locked or unavailable in the mobile application interface.
Sync Issues
Payment processed successfully but subscription status not updating across devices or app store accounts.
Payment Failed
Transaction appears successful but subscription activation failed due to payment processing or app store verification issues.
Troubleshooting Steps
Try these solutions before contacting support to resolve subscription access issues
Restart & Refresh
Force close and restart the mobile app, then check if subscription features are now accessible and properly activated.
Account Verification
Ensure you're signed in with the same account used for purchase and check app store subscription settings.
App Updates
Update to the latest app version from your app store to ensure compatibility with subscription features.
Wait & Retry
Subscription activation may take up to 24 hours. Wait and try accessing premium features again later.