Charge Recognition Help
Get assistance with unrecognized charges on your account or payment method
All charge disputes are handled by our support team. We'll investigate and resolve any billing concerns promptly.
Common Reasons for Unrecognized Charges
Understanding why charges might appear unfamiliar on your statement
Subscription Renewals
Automatic billing for recurring subscriptions or services that may have been forgotten or set up previously with auto-renewal enabled.
Family Purchases
Charges made by family members or authorized users on shared accounts, payment methods, or household subscriptions.
Delayed Processing
Charges from previous transactions that took several days to process and appear on your statement, making them seem unfamiliar.
How to Identify Your Charges
Step-by-step guidance to help you recognize charges on your statement
Check Purchase History
Review your email confirmations and purchase receipts. Search your email for transaction confirmations around the charge date.
Review Merchant Descriptors
Look for merchant names that might differ from the company name you recognize. Sometimes billing appears under parent company names.
Check Subscription Settings
Review your active subscriptions and recurring payment settings across all your accounts and services.
Helpful Tip
Keep a record of all your subscriptions and their billing dates to avoid future confusion. Many charges appear 1-3 days before or after the expected date.
What to Do Next
Clear action steps to resolve unrecognized charge issues
Contact Support
Reach out to our support team with the charge details including date, amount, and any reference numbers from your statement.
Gather Information
Collect transaction details, screenshots of the charge, and any related email confirmations or account activity.
Review Account Security
Check your account settings for any unauthorized access or changes, and update your passwords if necessary.